Privacy & Cookies Policy

 

EJ Sales Ltd (trading as Ritelite Ireland) is committed to protecting your privacy and takes its responsibilities regarding the security of customers very seriously.  This policy explains how EJ Sales Ltd uses any personal information that we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures in place to safeguard your privacy.

EJ Sales Ltd seeks to improve its performance and to both maintain and develop customer relationships. To enable us to achieve this, we hold information about customers and potential customers and the products which they have expressed interest in.  This information is used to keep you informed about our products and new developments in the industry.

EJ Sales Ltd may sometimes use such information to obtain feedback on the company’s activities to help us improve the services we provide.

The provision of personal data by an individual is a contractual requirement which is necessary for EJ Sales Ltd to perform the service which has been requested.  If sufficient data is not provided then EJ Sales Ltd may not be able to fulfil the request by the individual.

The information we collect and how we use it

You can access the Ritelite Ireland website (“the website”) without giving any personal information. Any personal data or information which has been manifestly made public by the individual is not subject to this Privacy Policy.  For example if a piece of information is found on google then it will not be classed as private data and does not fall within the privacy policy.

Online Quote Forms and Enquiries 

If you are requesting a quotation for any of our products you will be asked for your name, company / organisation / sports club name, email address and phone number. This will help us to get in contact with you by both email and phone and to quote the best product for your particular sport or industrial application.

If you are contacting us via our Contact Us website you will be asked for your name, your company / organisation / sports club name and your phone number and email address so we can contact you about your enquiry.

Information held on EJ Sales Ltd (trading as Ritelite Ireland) Databases

EJ Sales Ltd holds information about customers and potential customers on its customer relationship management database which can include name, email, address, phone number and postal address.  This information is collected in a number of ways including during face to face meetings, during phone calls, via email or by post.

Use of Personal Data

We process your Personal Data only for specific and limited purposes.  We ask only for data that is adequate, relevant and not excessive for those purposes.  We may use your personal data for administrative purposes relevant to an order or your commercial relationship with EJ Sales Ltd .  For all contacts that are linked to customer accounts and all leads that have opted in to be on our mailing list we may contact you occasionally to inform you of new products, services or events we think will be of interest to you.

  • We may send you regular updates by email.
  • We may send you requested product information and promotional material.
  • We may use your Personal Data for market research, marketing and direct selling purposes.
  • We may use your Personal Data internally to help us improve our products and services and to help resolve any problems.
  • We will not share, sell or distribute your Personal Data to third parties for marketing and direct selling purposes.
  • We will not send any communication to contacts that have opted out of being on our mailing list except direct communication relevant to an order or their commercial relationship with EJ Sales Ltd (

Managing your Communication Preferences

EJ Sales Ltd communicates with you for the purposes of account management, promoting our products and improving your experience of our products and services.  EJ Sales Ltd is committed to protecting your privacy and takes its responsibilities regarding the security of your information very seriously.  Should you not wish to receive further communications from us you will be able to unsubscribe from any email received or contact us directly at which point your communication preferences will be updated and any contact with you will be direct communication relevant to an order or relating to your commercial relationship with EJ Sales Ltd.

Our use of cookies and other information gathering technologies

In addition to the information we collect as described above, we use third-party website tracking technologies to collect anonymous information about the use of our Website to provide and continually improve users experience on our website and our services.  For example we use technology to track which pages of our Website our visitors view.  We also use technology to determine which Internet browsers our visitors use.  This technology does not identify you personally, it simply enables us to compile statistics about our visitors and their use of our Website.

Our Website contains hyperlinks to other pages on our Website.  We use technology to track how often these links are used and which pages on our Website our visitors choose to view.  Again, this technology does not identify you personally, it simply enables us to compile statistics about the use of these hyperlinks.

We use this anonymous data to improve the content and functionality of this Website and our email updates, to better understand our customers and markets, and to improve our products and services.

In order to collect the anonymous data, we use “cookies” that collect the first level domain name of the user and the date and time you accessed this website.  Cookies by themselves cannot be used to discover the identity of the user.  A cookie is a small piece of information which is sent to your browser and stored on your computer’s hard drive.  Cookies do not damage your computer.  You can accept or reject the use of cookies when you first view our website or choose which cookie settings you will allow.

We also use your IP address to help diagnose problems with our server and administer our Website.  An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet.  Your IP address is also used to gather broad demographic information, such as determining how many of our visitors are from outside Ireland.

We may also perform IP lookups to determine which domain you are coming from (i.e., aol, .com. yourcompany.com) to more accurately gauge our users demographics.  If you do not wish this information to be gathered via cookies please update your google preferences at www.google.com/adsettings

Disclosure of your Personal Data

We do not share, sell or distribute your Personal Data with unrelated third parties except under these limited circumstances:-

We may share or transfer the information on our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of our databases or this Website, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganisation, dissolution or similar event.  Where appropriate, before disclosing the Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data.  We will also take all reasonable steps to ensure that the individual is informed prior to the passing of the information.

Data integrity and security

We strive to maintain the reliability, accuracy, completeness and currency of Personal Data in our databases and to protect the privacy and security of our databases.

We keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.  Should you wish us to delete any non-essential personal information we will be happy to do this at any time please wite or email us at the details below to request this.

Our servers and our databases are protected by industry standard security technology, such as industry standard firewalls and password protection.

Any personal information we have on any contacts relating to a customer account will be retained for a period of 36 months following the termination of a commercial relationship.  Any personal information held on potential customers will be retained for 1 year following any campaign.

The employees who have access to Personal Data shall handle such data properly and in accordance with our security protocols and strict standards of confidentiality.  Although we take all reasonable precautions to prevent any loss, misuse, unauthorised disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.

Data access and corrections

Upon receipt of your written request and enough information to permit us to identify your Personal Data, we will disclose to you the Personal Data we hold about you.  We also correct, amend or delete any Personal Data that is inaccurate and notify any third-party recipients of the necessary changes.  If you wish to access or correct your Personal Data, please write to us at EJ Sales Ltd, T/A Ritelite Ireland, Lisieux, Ballymurphy Road, Tullow, Co Carlow, R93 WF85

Should you wish to lodge a complaint with a supervisory authority then you are within your rights to do this and should contact the Data Protection Commission at www.dataprotection.ie

Links to other websites

This Privacy Policy applies only to this Website.  This Website contains hyperlinks to websites that are not operated by EJ Sales Ltd(T/A Ritelite Irleand) These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators.  We do not control these websites and are not responsible for their data or privacy practices.

We urge you to review any privacy policy posted on any site before using the website or providing any Personal Data about yourself.

Your consent

By submitting your information, you consent to the use of the information as set out in this Privacy Policy.  If we change our Privacy Policy we will post the change on this page and may place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times.  Continued use of the services will signify you agree to any such changes.

Owing to the global nature of the Internet Infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy.  However, we have taken steps outlined above to improve the security of your information.  By submitting your information, you consent to these transfers.

How to contact EJ Sales Ltd (trading as Ritelite Ireland)

We welcome your views about our Website and our Privacy Policy.  If you would like to contact us with any queries or comments please send an email to [email protected] or call 087 2346219.

This policy will be reviewed regularly. Latest update March 2024.